Donations

Tax-deductibility depends on the organization's 501(c)(3) status. After your donation,
you'll receive a tax receipt indicating the deductible amount. Consult a tax professional
for advice specific to your situation.

During the donation process, check "Make this a recurring donation" and select your
preferred frequency (Monthly, Quarterly, or Annually). You can manage, pause, or
cancel your recurring donation at any time from your account.

Yes! Check the "Make my donation anonymous" box on the donation form or the
campaign page. Your name won't be displayed publicly (a campaign's supporters wall
shows "Anonymous"), though the organization still has your information for tax
receipt purposes.

Payment processing incurs a small fee (typically 2.9% + $0.30). By choosing to cover
the fee, you ensure that 100% of your intended donation amount goes to the organization.
This is optional but greatly appreciated. The option appears on donation-only checkouts; when
you add a gift to a cart with tickets or products, it isn't offered.

Log in to your account and go to "My Donations." Find your recurring donation and
click "Cancel." Your donation will stop at the end of the current billing period.
You can restart it at any time.

A donation campaign is a focused fundraising initiative with its own page, goal, and
timeline. Organizations create campaigns for specific purposes like building renovations,
emergency relief, or annual fund drives. Each campaign has a dedicated page where you can
see the progress toward the goal and make a donation.

Yes! Visit the organization's campaign page to see all active campaigns. Click on any
campaign to view details, then Donate Now. Choose a preset or custom amount, make it
recurring if the campaign offers it, and click Donate Now: a one-time gift finishes in
your cart, a recurring one goes straight to secure checkout. Campaign donations go
directly toward that specific initiative's goal. If you donate to the same campaign
again before checking out, your cart keeps one gift at the newest amount rather than two.

Refund policies are set by each organization. Contact the organization directly to
request a refund. If approved, the refund will be processed back to your original
payment method and you'll receive an updated receipt.

If a payment fails, your recurring donation will be marked as "Past Due." You'll
receive an email notification about the failed payment. Log in to your account and
go to Recurring Donations to update your payment method or restart the donation.

Annual giving statements are available through your account. The organization can
also generate and email your annual statement directly. The statement includes all
donations for the tax year with receipt numbers and the organization's tax-exempt
information (if applicable).

Yes! Go to Account > Recurring Donations and find the cancelled donation.
Click Restart This Donation to see the reactivation page with your original
amount and frequency. Confirm to start a new subscription.

Yes, if the organization has a point-of-sale system set up, staff can accept
donations in person. You'll receive a receipt just like an online donation, and
your gift will appear in your donation history if your email is provided.

Yes! Organizations can change the "Donation" and "Donor" labels in their account
settings. For example, a church might use "Offering" and "Member", or a school might
use "Contribution" and "Supporter". These custom labels appear on the donation form,
checkout, campaign pages, POS screens, and email receipts.

Equipoise is the platform the organization uses, and it charges them no fee on donations.
The box lets you add an optional tip to Equipoise — it is unticked, so nothing is added
unless you choose to. Tick it to pick 1–10% of your gift; the tip appears as its own line
before you pay. It goes to Equipoise, not the organization, never comes out of your gift,
is never tax-deductible (even where your gift is), and is refunded if your gift is. Tips
support Equipoise's work helping people raise money for others while keeping fees far below
the industry standard, because that's the right thing to do.